C4 Pledge

🏮 FREE CLIP ON COLLAR LIGHT INCLUDED WITH EVERY COLLAR🏮

The C4 Pledge

LIFETIME GUARANTEE

The C4 Product Pledge

We stand behind our products and offer a great replacement program for damaged or defective products and a one-year guarantee on the printed design on all of our products. Our products are made with a premium and highly durable thermo elastomer material that is designed to endure extreme adventures. This means if your dog collar, Apple Watch band, belt, or buckle breaks or wears and is no longer functional through normal use, we will replace it.


IS YOUR PRODUCT BROKEN AND/OR NO LONGER WORKING?

Within 90 days, we will replace your item at no additional cost to you. Just send an email to hello@exploreC4.com, including a photo of the broken product, proof of purchase, a brief description of what occurred to cause the damage and/or wear and tear, and confirmation of your shipping address. A customer service professional will assist you with your replacement within 1-3 business days.

After 90 days, we will happily replace your item and just request that you pay $10, our processing and handling fee, as well as shipping costs. Just send an email tohello@exploreC4.com, including a photo of the broken product, proof of purchase, and a brief description of what occurred to cause the damage and/or wear and tear. A customer service professional will assist you with your replacement within 1-3 business days.


HAS YOUR PRODUCT FADED? IS THE AWESOME DESIGN WEARING OFF? IS YOUR HARDWARE TARNISHING? NO WORRIES!

Within 90 days of your original purchase, we will replace your item at no additional cost to you.Just send an email to hello@exploreC4.com, including a photo of the fading/tarnished product, proof of purchase and confirmation of your shipping address. A customer service professional will assist you with your replacement within 1-3business days.


After 90 days, but within one year of your original purchase, we will happily replace your item and just request that you pay $10, our processing and handling fee, as well as shipping costs. Just send an email to hello@exploreC4.com, including a photo of the broken product and proof of purchase. A customer service professional will assist you with your replacement within 1-3business days.

*Please note that damage caused by chewing or heavy scratching does not warrant a “fading” replacement. C4 will not be liable for any damages that may result from the use of any C4 product. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property. Products broken, stained or damaged by personal property are also not eligible for replacement under our guarantee.



We’re Here To Help

If you have any questions about our replacement policy or need help at any step along the way, feel free to contact us at any time. We don’t bite! 


Email Us: hello@exploreC4.com

Call Us: 470-745-4503